Shipping Services

What is your shipping policy?

For most EU countries we will deliver within 2-5 business days, depending on the shipping option available and selected. WineChain will launch with shipping in 31 countries, including United States (42 states), United Kingdom, Austria, Belgium, Bulga

How do you ship?

WineChain partners with leading worldwide carriers to provide our customers with reliable, high-quality shipping at their desired speed. We deliver within 2-5 business days for most countries and depending on the shipping option selected. You can fin

Do you offer international shipping?

Yes, we ship to an expanding list of at least 31 countries, as listed on our Shipping Information page. Some countries also have restrictions on the maximum number of bottles that can be shipped, such as six or twelve per shipment. In this case, on o

How do you guarantee the condition of the wine when it reaches me?

WineChain will be partnering with leading providers to guarantee storage at temperature-controlled dedicated facilities, where skilled and experienced staff will be handling your items with care and preparing each shipment by hand before departure. O

Does your customer service provide support during the delivery?

The WineChain Logistics team will be available to support and answer questions on storage or delivery conditions. We remain at your disposal—reach out at [email protected]. Please include #shipping in the message subject line.

What is the level of insurance and security at Winechain storage?

Our comprehensive insurance coverage and protection during the shipment is included in the price of delivery and covers the entire value of the items shipped.

Is there an option of returning the wiNeFT?

As is common with collectible art and luxury pieces, there is no return policy. When you purchase the wine from the winery during the drop event, or from another individual through the WineChain marketplace, you become the sole owner of the wine and

What is your physical item returns policy?

As the wine delivered to you from the WineChain storage facility is and has been yours since the date of purchase, and the NFT has been burned to initiate the delivery procedure, the return of the wine will not be possible.

What if I receive the goods in damaged condition?

All packages are insured against breakage and loss. In case you have an issue with the delivered items, please follow the instructions to submit an insurance case claim.