You can reach our Customer Service team via email, WhatsApp, or by phone at:
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winechain-support

<p><span id="isPasted" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">KYC or Know Your Customer is a regulatory requirement to buy crypto currencies and ensure security.</span></p>

KYC or Know Your Customer is a regulatory requirement to buy crypto currencies and ensure security.

Why do I need to provide my ID?

User Account

What is WineChain?

How do I sign up for WineChain?

What is a digital wallet?

I don’t have a cryptocurrency wallet, can I still transact on the platform?

Are traditional bank accounts and credit cards accepted on this platform?

What is a NFT?

What is a wiNeFT?

How does wiNeFT work?

How is blockchain technology used at WineChain?

Which blockchain does WineChain use?

What are the tax implications of buying and selling NFTs?

How do you guarantee the authenticity of the wine?

How can I contact the wineries?

How can I contact WineChain?

Is the overall platform going to be available in languages other than English? Which ones?

Will the website and admin pages be available in other languages?

Can I use my own crypto wallet?

What does "bonded warehouse" storage mean?

General

Can I delete a wiNeFT?

What happens when I follow wineries?

How is the connection happening with social media?

How do I add cryptocurrency funds to my wallet?

What is Ramp? How do I contact them?

Do you accept Amex?

Can I buy on-ramp from any States?

How will the wineries receive their payments from customers?

Which currencies are accepted for payment by WineChain?

Is the first purchase always required in crypto ? Or is there a credit card on-ramp?

How does the primary drop work?

How is the sale managed on the Portal? (spot offers?)

How do I know that someone wants to sell his NFT?

Is the platform a private membership club?

What percentage does WineChain take from the drop price?

What is the general cost association for the winery?

Are we planning to get our own platform or use Opensea?

When will we be able to do the first launch for these wineries when they join?

Are we internally handling PR for all launches or is there a requirement from the brand?

Will we offer educational seminars on how to buy wines through NFTs?

What happens to the wiNeFT once the drop event is over?

What is the physical link between case and wiNeFT?

How can cases make it to the US outside of the three-tier system?

Where are the geographic shipping restrictions?

Who owns the wallet where the wiNeFT is held?

The wiNeFT is a URL?

Wineries

What is the storage policy?

What does storage membership mean?

What happens if storage is not paid on time?

Can storage and shipping be paid via credit cards?

What is the level of insurance and security at WineChain storage?

Is cryptocurrency accepted for storage and shipping?

Where is the WineChain storage facility?

Storage Services

What is your shipping policy?

How do you ship?

Do you offer international shipping?

How do you guarantee the condition of the wine when it reaches me?

Does your customer service provide support during the delivery?

What is the level of insurance and security at Winechain storage?

Is there an option of returning the wiNeFT?

What is your physical item returns policy?

What if I receive the goods in damaged condition?

Shipping Services

When are drop events announced?

When is the NFT minted?

How long does the drop event last?

Can I reserve a wiNeFT?

Drop Events

Does the platform allow for re-selling?

Is it possible for a wiNeFT owner to re-sell it at a lower or higher cost than the initial drop’s price?

How can wiNeFT owner decide a relevant selling pricing?

Can the wiNeFTs be sold or showcased on other platforms (Liv-Ex, Wine searcher, OpenSea, etc.)?

Why do I need to provide my ID?Updated 3 years ago